Refund Policy & Terms of Service – My Simple Divorce Online

www.MySimpleDivorceOnline.com is an online legal document preparation service designed to assist Florida residents with uncontested divorce filings. Our platform enables couples who have reached an agreement on all divorce-related matters to complete the process efficiently and affordably. Our services include the preparation of Florida divorce documents and guidance through the filing process. All services are provided by experienced Divorce Document Preparers in compliance with applicable Florida laws.

Your privacy matters to us. Any personal information collected through this Website is used solely to provide services, manage your information, and inform you about updates or offerings. We do not sell or share your personal data with third parties without your consent, except where required by law or as necessary to fulfill our services.

You may opt out of marketing communications at any time by contacting us directly. While we make every effort to work with trusted partners, we are not responsible for the data practices of third parties.

Your divorce documents will be prepared based on the information you provide through our secure online questionnaire. While we pre-fill the necessary legal forms, you are responsible for reviewing and completing any sensitive or personal information—such as Social Security numbers, financial data, or other confidential details.

If you choose not to provide certain information during the intake process, you accept full responsibility for entering it manually. Incomplete or missing information may result in court rejection, for which we are not liable.

We are committed to delivering accurate, timely, and professionally prepared documents. If you experience any issues or concerns, please reach out via the contact page. We value your feedback and will work to resolve any issues quickly and fairly.

You may request a refund only if your completed interview questionnaire has not yet been submitted. Once the questionnaire is submitted, document preparation is considered in progress, and your service is deemed rendered.

Refund requests must be made within 48 hours of purchase and before the questionnaire is submitted. No refund will be granted after 48 hours, regardless of whether the questionnaire has been submitted. If a refund is approved, a $50 administrative processing fee will be deducted from the total refund.

If your documents are rejected by the court due to an error on our part, we will correct the issue at no cost to you. If we are unable to correct the error, we will issue a 100% refund of the Service Fee. This guarantee is valid for 30 days from the date you receive your documents.

Refunds will not be issued for reasons including, but not limited to:

• Reconciliation with your spouse or change of mind
• Ineligibility to file for divorce in Florida
• Your case becomes contested after submission
• Technical issues on your end (e.g., inability to print)
• Disputes regarding credit card charges without cause
• Hiring an attorney after document prep begins
• Failure to provide accurate or complete information
• Spouse refusal to sign or participate in the divorce
• Any other reason beyond our control that disrupts or disqualifies the divorce process

This Website is provided “as is” and without warranties of any kind. We disclaim all warranties—express or implied—including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent allowed by law, www.MySimpleDivorceOnline.com shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability is limited to the amount you paid for services.

We reserve the right to modify this Agreement at any time. Updated terms will be posted on this page, and continued use of the Website constitutes your acceptance of those changes. You are responsible for reviewing these terms periodically.

We use commercially reasonable methods to secure your personal data. However, we may disclose personally identifiable information as required by law or legal process (e.g., subpoenas, court orders, fraud investigations, or chargeback disputes). You agree that we are not liable for such legally mandated disclosures.

This Agreement is governed by the laws of the State of Florida. Any legal action or proceeding relating to your use of the Website shall be brought exclusively in the state or federal courts located in Florida.

These Terms constitute the full agreement between you and www.MySimpleDivorceOnline.com. If any part of this Agreement is found to be unenforceable, the remaining provisions shall remain in effect.